Warranty, Return Policy & Product Information/Guarantee
*NOTE – Your satisfaction is important. Upon receipt of your umbrella please check the contents immediately for defects, missing items or damage of any kind. Contact customer service for any reason. We can ship within 5 days of notification. *
If you are dissatisfied with a purchase simply return it within 45 days for a refund on PURCHASE PRICE (shipping costs are not refundable). PortaBrella.ca does not pay for the cost to return items. Products returned must be unused and in resale condition and are subject to the following conditions and restrictions:
- Products which may be defective or damaged in shipping will be replaced or refunded at the discretion of PortaBrella.ca.
- Our refund policy does not cover products damaged due to neglect, improper usage or application, wind damage or other acts of nature such as fading, sun rot or mildew.
- Our refund/warranty policy only covers products intended for private use and does not cover products intended for commercial, public, 3rd party or rental usages.
- PortaBrella.ca reserves the right to make a selection on the customer’s behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer’s order.
- Returned packages are subject to a 10% restocking fee.
- Canada Post now charges shippers for packages returned as refused or otherwise undeliverable. Orders returned as such will be credited less the return shipping fees and the aforementioned stocking fee.
- We rely on our customers to provide us with all customer information required to ship your order in a timely manner. Canada Post charges Shade Canada $8 for each address correction. PortaBrella.ca reserves the right to assess these charges to the customer’s account when the customer has failed to provide a full and accurate shipping address.
- Canada Post makes one (1) delivery attempt to residential addresses, after which, they can then be picked up at the local post office. Canada Post charges for the return. PortaBrella.ca reserves the right to assess all return shipping fees (not to exceed the original shipping charges) to the customer’s account.
Returned items must be shipped to:
Portabrella Customer Service
16536 80A Ave.